The Festival de Cannes attaches great importance to the way we look after festival-goers – we want everyone's stay to take place in a professional, warm and relaxed atmosphere. To this end, we have set up a customised support system throughout your stay as an accredited person guest.
The Festival has forged partnerships with Cannes’ hospitality union and the City of Cannes to provide festival-goers with:
During the event, a team of trained staff is on hand to assist accredited visitors in the Festival Zone (Palais, International Village Riviera and Pantiero) and provide information on dedicated services and spaces tailored to them.
In addition, services are offered for specific groups or in response to specific situations:
The welcome we extend to festival-goers is based on protocols that have been carefully drawn up in compliance with the health and safety regulations in force in France, as well as on a staff that is perfectly trained to provide you with the most efficient help and guidance. The Festival is particularly concerned about the courtesy and sense of service of all its teams and knows that it can count on the respect and friendliness of festival-goers… for the well-being of all!
In case of suggestions or difficulties that cannot be answered by the above information, the address communication@festival-cannes.fr will be active before, during and after the Festival.
To ensure your experience is as smooth as possible, the Festival de Cannes will provide you with a Practical Guide, detailing all the arrangements and facilities for welcoming people with disabilities.
People with reduced mobility may be given specific means of access to certain areas of the Palais. If you wish to benefit from these, once you have received confirmation that your pass has been approved, please confirm your attendance by emailing hospitality@festival-cannes.fr, attaching a disability certification document or an EU disability card. Your request will be processed before 1st April.
Cannes SNCF train station has a range of disabled facilities and services.
SNCF accessibility services: (+33) 36 35 / Learn more
The City of Cannes has created over 548 parking spaces for people with disabilities (140 of which are in car parks). All on-street spaces are accessible free of charge to holders of the European Parking Card (GIC-GIG), with no time limit. / Learn more
Nice – Côte d’Azur Airport offers many disabled facilities and services.
Contact: +33 (0)820 42 33 33 (€0.12 + cost of the call) / Learn more
All buses on line 81 between Nice – Côte d’Azur Airport and Cannes are accessible to people with reduced mobility (access lift, reserved spaces).
The city of Cannes has a public bus transport network (Palm Bus) that provides seats reserved for persons with reduced mobility and accepts assistance dogs on its buses. Passengers have to board or disembark these buses via a step. The Gare Maritime is the closest bus station to the Festival Zone. The PALM EXPRESS A bus, which provides a link between the center of Cannes and the Cineum, is accessible to people with reduced mobility. Shuttles are available from the stop SNCF station and public transportation is free upon presentation of a QR code available online in “My Account“.
The surroundings of the Festival Zone are accessible to chauffeur-driven cars and specialised vehicles until 5pm. The closest access points are located at the Gare Maritime (quick drop-off) and the underground carpark of the Palais des Festivals. Parking spaces for people with disabilities are available around the Festival Zone, provided that they are holders of the European Parking Card (GIC-GIG). After 5pm, the closest parking points are located at boulevard Victor Tuby, boulevard de la Ferrage and boulevard de Lorraine.
The Palais des Festivals has facilities to ensure accessibility for people with reduced mobility at the Main entrance, the Méditerranée entrance and the Albert-Édouard pier. If you have difficulty accessing the Festival Zone, the service dedicated to people with reduced mobility can guide you andprovide you with assistance. This Hospitality office is located in the Mediterranean Hall andcan be reached by phone at +33 (0)4 92 99 81 32. You can also ask a receptionist to contact them for you.
Reception of disabled people, management of the ‘Harassment & Violence(s)’ hotline: 33 (0)4 92 99 80 09 and mediation in reception disputes.
Find all the information on access for disabled people, services and installations in the Practical Guide at your disposal.
Our teams can be contacted during the Festival, by phone on 04 92 99 81 32, or by e-mail at hospitality@festival-cannes.fr
